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These Terms & Conditions set out the rules that apply when you open an account with bdjji, place activity through our sportsbook or casino, and use payment methods including bKash, Upay and Bank Transfer. Your access to the platform depends on your local law and the eligible regions we serve — please read these terms before you start.
By creating an account on bdjji and using any part of the platform — sports markets, casino categories or your account wallet — you accept these Terms & Conditions in full. If any part of these terms conflicts with an expectation you had before reading them, the written terms here take precedence. We may update these terms when our service changes, and we will notify you through the account dashboard or by email before material changes take effect. Continued use after a notified change means you accept the revised terms. Your eligibility to hold an account and transact through payment rails such as bKash, Upay or Bank Transfer depends on the laws of your local jurisdiction and the regions we support at any given time. We do not make representations about legality in jurisdictions outside the eligible regions listed in your account registration flow. If you are unsure whether you are in an eligible region, check the region confirmation shown during account setup or contact support before depositing. Nothing in these terms removes rights you hold under applicable consumer law in your region.
These terms cover your bdjji account directly — what is included, what is excluded, and where a separate policy governs a specific area. Understanding the scope helps you know which document to check when a question comes up.
Login credentials, account creation, identity verification steps and session management all fall within these terms. Rules about keeping your password secure and what happens if access is compromised are set out here.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are governed by these terms alongside any limits shown in your wallet settings. Transaction records visible in your account history are the reference point for any dispute.
The sports markets, casino categories and game titles available in the lobby are covered by these terms in respect of fair use and acceptable behaviour. Individual game mechanics are set by the studio supplying that title, not by these terms alone.
Payment processors, game content studios and any external link you follow from the platform operate under their own terms. We are not responsible for third-party policies and recommend you review them separately before proceeding.
These terms are not only obligations — they also set out what you can do. You have the right to review every transaction recorded against your account at any time by opening the wallet history section in your dashboard. If a record looks incorrect, you can raise a correction request through the support channel and we will check the transaction log against our system record. You can update account details such as your contact number or email address from the account settings page; identity documents submitted at registration can be resubmitted if an earlier verification was unsuccessful. If you want to understand how a specific term applies to your situation — for example, how a bKash withdrawal is treated under the refund clause — you can write to support with your account reference and the relevant clause number, and we will reply in writing. These rights sit alongside, and do not replace, any rights you hold under the consumer or data laws of your eligible region.
Open the wallet history tab in your signed-in account to see every deposit and withdrawal entry, including the payment method used and the date processed.
Update your registered mobile number, email or address from account settings. For identity document corrections, follow the re-submission prompt shown after a failed verification.
Send your account reference and the clause you want clarified to our support channel. We respond in writing so you have a record of the answer for future reference.
If you choose to close your account, submit a written request through support. Any verified wallet balance at the time of closure will be processed according to the withdrawal terms in effect.
If a clause in these Terms & Conditions raises a question about your account, a transaction or your eligibility, the routes below connect you to the team that handles policy queries. Use your account reference when you write so we can pull the correct record without delay.
Open the chat widget from any page while signed in. State your account reference and the section of the terms you are querying — the agent will check the relevant policy record directly.
Write to the support address shown in your account dashboard under Help & Contact. Include the clause number or transaction date so the terms team can locate the right record quickly.
The Help Centre linked from your account footer holds published answers to common terms questions, including wallet rules, account closure steps and how eligibility is determined by region.
We keep these Terms & Conditions current and accessible so you always know where you stand. Here is how we approach the key areas that matter most to your account.
Information you provide — including details used to verify bKash or Bank Transfer transactions — is held according to our Privacy Policy. We do not share it with third parties outside the scope described in that document.
Security on your account is a shared responsibility. These terms require you to keep login credentials private. If you suspect unauthorised access, report it through live chat immediately so we can act on the account record.
We retain transaction and account records for the period required under the terms in effect at the time of the transaction. You can request a copy of your own records by contacting support with your account reference.
When these terms change in a way that affects your account or wallet use, we notify you via dashboard message or registered email before the change takes effect. The date of the latest revision is shown at the bottom of the terms page.
Real questions about how these terms work in practice — covering eligibility, wallet rules, account actions and how to get a written answer from us.
Access and account use depend on your local law and whether Bangladesh falls within the eligible regions at the time you register. The region eligibility step during account setup confirms whether you can proceed. We recommend checking that step before making any deposit.
Any verified wallet balance remaining at the time of account closure is processed as a withdrawal under the terms in effect on the closure date. The payment method used follows the same rules as a standard withdrawal request — check your wallet history for the status.
Yes. Contact support with your account reference and the approximate registration date. We will send the version of the terms that was current at that time to your registered email address, giving you a written record for your own reference.
Open your wallet history and note the transaction date, amount and payment method. Send those details to support via live chat or email with your account reference. We check the entry against our system log and reply in writing with the outcome.
We send a dashboard notification or email to your registered address before any material change takes effect. The notification states what is changing and when. Continuing to use the account after that date means you accept the updated terms.
These terms cover acceptable account use and fair play conduct. The specific mechanics of individual game titles — including Football Goalrush and Crash Thunder — are set by the studio that supplies them. Both documents apply; if there is a conflict, contact support to clarify which rule governs your situation.